Refund & Returns Policy

This policy outlines the terms for returns and refunds on purchases made at WildWestBazaar.com. By placing an order, you agree to these terms.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Return Window

Customers in the United States have the right to request a return within 30 days of the delivery date.

Return Instructions

  • Notify Us: To initiate a return, email our customer service at support@wildwestbazaar.com with your order number and the reason for your return.
  • Authorization: After reviewing your request, we will send detailed instructions and a Return Authorization number.
  • No Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return your original item for a refund and place a new order.

Packaging and Shipping

  • Place the item in its original packaging, ensuring all tags and labels are intact.
  • Include the return authorization form inside the package.
  • Ship the item back to us using the address provided below.

Return Costs

  • For Defective Products: If the item is damaged, defective, or incorrect upon arrival, Wild West Bazaar will provide a prepaid shipping label at no cost to you.
  • For Change of Mind: If the return is due to personal reasons (e.g., size, style, or preference), the customer is responsible for the return shipping costs.

Specific Conditions for Returns

  • Condition: Items must be returned unused, undamaged, and in their original packaging.
  • Defective Goods: If the product is defective, contact us immediately. We will arrange a return or refund at our expense.
  • Damaged Goods: Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and assist immediately.
  • Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation.

Refund Timelines and Processing

  • Return Timeline: Return requests must be made within 30 days of delivery. Once approved, items must be shipped back to us within 14 days.
  • Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.
  • Refund Processing: Once received and inspected, approved refunds will be processed to your original payment method within 14 days.

Exceptions to the Return Policy

The following items cannot be returned:

  • Personalized items (e.g., products where you provided a specific family name, date, or custom text to be printed). Our standard made-to-order catalog designs do not fall under this exception and are eligible for return.

Return Address

Send all approved returns to:
2152 Jasper Bluff St Unit 205
Las Vegas, NV 89117

Legal Rights

This policy does not affect your statutory rights under applicable laws.